Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re happy to help with a return or exchange, subject to the guidelines below.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging, when applicable
Free from damage, stains, odors, or signs of wear
Accompanied by proof of purchase or your order information

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

Final-sale or clearance items
Gift cards
Personalized or customized products
Items marked as non-returnable at the time of purchase
Products that have been used, damaged, or altered after delivery

How to Start a Return

To request a return, please contact us at bb7200761@gmail.com with your order number and a brief description of the reason for your return.

If your return is approved, we will provide instructions for returning your item.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping

Unless the item is defective, damaged, or we sent you the wrong item, the customer is responsible for return shipping costs.

If you received a defective, damaged, or incorrect item, please contact us as soon as possible. We may request photos or other information so we can resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange an item, please contact us within the 30-day return period. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may issue a refund instead.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us at bb7200761@gmail.com within [7 days] of delivery.

We will work with you to correct the issue as quickly as possible.